Refund policy

 

Trees and ceramics are final sale. If your order arrives damaged, reply to your order confirmation email or reach us through our contact form within 48 hours of delivery. Include photos of the item and packaging, and we’ll work with you on a replacement or refund.

Tools, supplies, and apparel can be returned within 30 days of delivery if they’re unused, unworn, and in original condition. Consumables like soil and fertilizer must be unopened. To start a return, reply to your order confirmation email or use our contact form, and include your order number.

Holiday returns: Tools, supplies, and apparel purchased between November 1 and December 15 can be returned through January 15.

Refunds cover the item’s purchase price plus applicable tax. Original shipping fees aren’t refundable, and you’re responsible for return shipping unless we sent the wrong item or it arrived damaged.

Once we receive and inspect your return, we’ll refund your original payment method within 3–5 business days. Your bank or card provider may take a few extra days to post the credit.